Your agreement with the Provider and Dermifi is separate and will include your Telehealth Consent.

2. ELIGIBILITY

To use DermClick:

• You must be 18 years or older, OR

• A parent/legal guardian must create and manage the account for a minor (where legally allowed).

By using the Services, you represent that the information you provide is accurate and truthful.

3. ACCOUNT REGISTRATION

Users must create an account to access consultations, subscriptions, orders, and medical evaluations.

You agree to:

• Provide accurate information

• Maintain confidentiality of your login details
• Notify us immediately of any unauthorized access

We may suspend or terminate accounts for:

•.Fraud
• Chargebacks
• Abuse of Services
• Submitting inappropriate or unlawful content
• Violations of these Terms

4. DESCRIPTION OF SERVICES

DermClick provides:

• Access to online dermatology intake forms

• Asynchronous and synchronous telehealth connections to the Provider
• Personalized prescription skincare
• Monthly subscription shipments of prescription products
• Customer support and digital communications

All prescription approvals, treatment plans, and follow-up decisions are made solely by the Provider.

5. PAYMENT TERMS, SUBSCRIPTION BILLING, & AUTO-RENEWAL

You understand and agree that you are responsible for all fees associated with accessing healthcare and pharmacy services through DermClick. These fees include the monthly subscription charge for use of the Services, consultation fees for visits with a Provider (whether asynchronous or synchronous), and any costs related to prescription fulfillment, including medication charges and applicable shipping and handling. All fees will be disclosed at checkout.

Most DermClick prescription treatments are provided through monthly auto-renewing subscriptions.

By purchasing, you acknowledge:

• Your subscription auto-renews each month
• You authorize DermClick to charge your payment method monthly
• Prices are disclosed at checkout and in your account
• No prorated refunds are provided

You may pause or cancel anytime by:

• Logging into your DermClick account under “Subscriptions,”;
• Emailing [email protected]; or
• Completing this pre-formatted email

Cancellations apply to future charges only.

6. PRICING & PAYMENT

DermClick accepts major credit cards, PayPal, and other standard payment methods.

You acknowledge and agree that:

• DermClick may update pricing with notice
• Your payment method must remain valid and up-to-date
• Failed payments may suspend service or shipment
• Dermatology consultation fees (if any) are non-refundable

Chargebacks may result in account termination.

7. REFUNDS, RETURNS & CANCELLATIONS

7.1 Prescription Products Cannot Be Returned

Due to federal regulations, prescription skincare products cannot be returned or resold once they leave the pharmacy.

7.2 Refund Window (Before Shipment)

If your order has not yet shipped, we allow cancellation and refund within 24 hours of purchase.

7.3 No Returns After Shipment

Once shipped, all sales are final.

7.4 Damaged or Incorrect Orders

If your package arrives damaged or incorrect, email [email protected] within 7 days, and we will resolve the issue.

8. SHIPPING & DELIVERY

• Shipping is included in subscription prices
• Orders typically ship in 3–4 business days after medical approval
• Delivery times may vary due to carrier delays
• We ship to addresses within the United States, including PO Boxes and HI/AK as carrier policies allow

Risk of loss transfers upon delivery to the carrier.

9. USER CONTENT (REVIEWS, TESTIMONIALS, PHOTOS)

By submitting reviews, testimonials, photos, or other content, you grant DermClick a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content for marketing or promotional purposes.

You must submit only content you have the right to share.

10. PROHIBITED USES

You may not use DermClick to:

• Engage in fraudulent activity
• Impersonate others
• Submit false health information
• Upload unlawful, defamatory, obscene, or harmful content
• Attempt to reverse-engineer or disrupt the platform

We may suspend or terminate accounts violating these rules.

11. NO WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DERMCLICK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND SECURITY. WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. DERMCLICK DOES NOT CONTROL NOR GUARANTEE QUALITY, OUTCOMES, TIMELINESS, OR LEGAL COMPLAINT OF PROVIDER SERVICES OR PHARMACY PRODUCTS, AND DISCLAIMS ALL LIABILITY ARISING FROM OR RELATED TO PROVIDER-PATIENT INTERACTIONS, CLINICAL DECISIONS, PRESCRIPTIONS, OR PHARMACY COMPOUNDING AND FULFILMENT.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DERMCLICK OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DERMCLICK’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO DERMCLICK IN THE PAST 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY; IN THOSE STATES, THE ABOVE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. TELEHEALTH

Your use of DermClick may involve asynchronous or synchronous telemedicine.

You must read and electronically accept the Telehealth Consent with Dermifi and the Provider.

Telehealth limitations include (but are not limited to):

• No physical exam
• Potential diagnostic limitations
• Risk of delayed communications
• Need for in-person follow-up as determined by the Provider

You agree that emergencies must be directed to 911 or local urgent care.

14. COMMUNICATION CONSENT (EMAIL, SMS, ELECTRONIC)

By using DermClick, you consent to communications including:

• SMS
• Email
• Portal messages
• Automated notifications

Standard carrier messaging rates apply.

You may opt out of marketing SMS, but transactional messages may still be sent.

15. PRIVACY

Your use of the Services is governed by our Privacy Policy.

By using DermClick, you consent to:

• Data collection
• Use of tracking technologies (e.g., GA4, Facebook Pixel)
• Storage of health-related information
• Data retention for at least 6 years
• Ability to request data deletion (with exceptions for medical record retention)

See full Privacy Policy for details.

16. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Any disputes shall be resolved exclusively in:

• San Diego County, California.

17. CHANGES TO TERMS

We may update these Terms at any time.

Changes will be posted with a new “Last Updated” date.

Continued use of the Services constitutes acceptance of updated Terms.

18. CONTACT INFORMATION

DermClick LLC

5965 Village Way, Suite 105-235, San Diego, CA 92130

General Support: [email protected]

Privacy Requests: [email protected]

Medical Questions: [email protected]

19. ENTIRE AGREEMENT

These Terms constitute the full agreement between you and DermClick regarding use of the Services. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not be a waiver of that provision.