Frequently Asked Question

What is DermClick?

DermClick is a dermatologist-created skincare system that combines prescription-grade formulas, medical expertise, and easy online access. Our doctors review your skin concerns, create a personalized plan, and ship your products directly to your door.

How does the process work?

It’s simple:

1. Submit your skin quiz + photos

2. A board-certified dermatologist reviews your information

3. Your personalized prescription plan is created

4. Your products ship straight to you—with ongoing support as your skin evolves.

Are the treatments prescription strength?

Yes. Our formulations include prescription-grade ingredients customized to your needs. Your dermatologist will determine the right strength and combination based on your skin type and goals.

What conditions can DermClick help with?

We treat acne, redness, hyperpigmentation/melasma, anti-aging concerns (fine lines, texture, firmness), and overall skin health. Multi-concern treatment plans are available.

Is DermClick safe for sensitive skin?

Absolutely. Your dermatologist tailors your formula to your tolerance level. If you have sensitive skin, they will start you at a gentle strength and adjust as needed.

Can I adjust my treatment if something isn't working?

Yes. Your plan is flexible. If you experience irritation or want to tweak your routine, you can request adjustments at any time. Your dermatologist will update your formula based on your progress and feedback.

How much does it cost?

DermClick offers a subscription model with a flat monthly price that includes your dermatologist-reviewed treatment plan and your personalized formula shipped directly to you. Additional add-ons or oral medications may vary.

Do I need an in-person appointment?

No in-office visit is required. DermClick is 100% online—your dermatologist reviews your information remotely and prescribes treatment just as they would in a clinic.

What about my specific product or formula?

If you have a question about your exact product, your formula, shipment, or any personal skin concern, please contact us so our team can assist you directly.

What ingredients are in my formula?

Your formula is customized, so ingredients vary per person. Once your dermatologist finalizes your plan, you’ll receive a detailed ingredient list explaining what each ingredient does and how to use it safely.

Can I use DermClick with my current skincare routine?

Yes—most patients combine DermClick with their existing products. After you receive your plan, we’ll guide you on what to keep, what to pause, and how to simplify your routine so you don’t irritate your skin.

What if I’m pregnant or breastfeeding?

Some prescription ingredients are not recommended during pregnancy or breastfeeding. Please let us know in your quiz so your dermatologist can create a safe, modified plan.

What if I don’t like my results?

Your plan can be adjusted. If you’re not seeing progress or are experiencing irritation, contact support and a clinician will reassess your formula.

How often will I receive my products?

Your treatment arrives on a monthly subscription cycle so you never run out. You can pause, skip, or adjust delivery frequency at any time.

What if I need help applying or layering my products?

We provide simple, step-by-step instructions for how to use your formula, when to apply it, and what to pair it with. If you need personalized guidance, our team is available to help.

Can I cancel my subscription anytime?

Yes. You can cancel, pause, or adjust your subscription through your account dashboard. There are no long-term commitments.

Do you accept insurance?

DermClick does not currently accept insurance, but we aim to provide affordable prescription-level care at an accessible monthly price.

Are the doctors really reviewing my photos and information?

Yes. Every patient is reviewed by one of our board-certified dermatologists. They assess your skin concerns, medical history, and photos to create your personalized plan.

What makes DermClick different from other online skincare companies?

DermClick is created and led by three board-certified dermatologists who actively practice medicine and oversee all treatments. Our formulas are medical-grade, customizable, and designed to evolve with your skin.

Are there side effects?

Some ingredients may cause mild dryness or purging during the adjustment period. Your dermatologist will explain what’s normal and how to manage it—and can adjust your plan if needed.

How do I update my photos or treatment goals later?

You can upload new photos or update your concerns anytime through your account. Your dermatologist will review and update your plan as needed.

What happens if my package is lost or damaged?

Contact support and we’ll help resolve the issue and ensure you receive your products.

Do I need to re-fill a questionnaire every month?

No—your dermatologist will monitor your progress based on your profile and check-ins. You only re-submit information when you want changes.

The easiest way to get the best skin care

Skip the waitlists and guesswork. With DermClick, the dermatologist experience meets modern convenience — and your best skin is just a few clicks away.

© Copyright 2025 DermClick. All Rights Reserved.

© Copyright 2025 DermClick.

All Rights Reserved.